Terms of cooperation

01 / A written agreement first

This offer is intended for business clients. Sending an enquiry is not an order and creates no obligation to pay. Before work begins you receive a written offer describing the work, deliverables, timeframes, price, payment method and any third-party costs.

Cooperation starts after explicit written acceptance and payment of the agreed initial instalment, if one is stated in the offer. Special terms in the accepted offer define the scope of the specific project. Mandatory rights of both parties remain protected.

02 / Prices and additional costs

Prices are indicative starting prices for business clients, in euros. DU-TIPS is not registered for VAT, so no VAT is charged. The final amount is stated in the written offer before acceptance.

A price shown as "from" refers to the starting scope described with each service. Content complexity, the technical condition of an existing site and additional features can change the offer. You confirm the final amount before work starts.

The advertising budget is separate from our fee and is paid to Google. Domains, hosting, paid licences, booking systems, translations, photography and similar third-party costs are included only if the written offer expressly lists them. You approve any additional work and costs first.

03 / One-off projects, changes and withdrawal

Website builds, visual identity, market research and SEO reviews have an agreed result and end point. The number of pages, languages, words, proposals and revision rounds is stated with the service and confirmed in the offer. One round means one consolidated list of feedback within the agreed direction.

A new feature, a different visual direction after approval or an additional page can change the scope. We first send a description of the additional work, its price and its effect on the timeframe, and continue only after approval.

The timeframe starts when we receive the agreed materials, access and approvals. Delays in materials or feedback adjust the schedule; we confirm the new date in writing. Content and the final version are sent to you for review before the agreed launch.

If you withdraw, let us know at info@nadigra.com. We charge for the demonstrably completed part of the work up to your notice and for previously approved non-refundable costs, with an explanation of the statement. Work not carried out is not charged; any overpayment is refunded. Rules on remedying defects and liability are not excluded by this clause.

04 / Google Ads and SEO: duration and cancellation

Google Ads campaign management and ongoing SEO work are agreed in monthly cycles as standard. There is no mandatory annual commitment. A different initial term applies only if it is clearly stated and specifically accepted in the written offer.

Send cancellation to info@nadigra.com at least 15 days before the end of the current billing cycle and the service ends when that cycle ends. If notice arrives later, the service ends at the end of the following cycle. We confirm the end date and the final statement by email.

One-off Google Ads campaign setup is a separate item. The management fee and the advertising budget are shown separately. You can ask us to pause ads during the cooperation; this alone does not cancel the agreed management, so please say in your message if you also want to cancel the service.

The monthly SEO allowance and the activities included are defined in advance. Unused allowance does not roll over automatically; additional work is approved separately. If agreed work was not carried out through our fault, we agree on completion or an appropriate reduction.

At the end we hand over an overview of the work done and remove our management access as agreed. Your advertising and analytics accounts remain under your control. Before the end we explicitly agree whether active campaigns stay on or are paused.

05 / Materials and approvals

You provide accurate business information and materials you have the right to use. You specifically confirm prices, availability, ingredients and allergens, booking and cancellation terms and other information specific to your business.

NADIGRA prepares and edits the agreed texts, structure and visual implementation. You check professional, legal and other regulated information with an appropriate expert where needed. Feedback is provided by the agreed contact person.

Passwords are never sent through a public contact form. Access is granted through supported management permissions or a secure channel agreed later.

06 / Rights of use and handover

The rights of use for created texts, designs and logos, and the format of final files, are stated in the offer. Agreed rights in paid deliverables are transferred once their price has been paid; existing rights in your own materials remain yours.

Before building a website we state the platform, available user access, the source files to be handed over and any export or transfer limitations. A one-off build does not by itself transfer ownership of the platform, fonts, photos or third-party tools.

We recommend registering the domain in your own name or your business's name. Renewal, hosting and maintenance costs after the build must be stated separately if they are included.

07 / Bookings, integrations and external tools

Connecting bookings, forms, analytics and other tools depends on the features, permissions and licences of the specific systems. We check feasibility before the scope is accepted; paying for an external service or granting access is never assumed.

For a Google Business Profile we first check whether the actual way the business operates meets the requirements. Verification, ad approval, indexing and how results are displayed depend on the decisions of the platform concerned.

Changes in other providers' rules, prices or features may require a new agreement. Maintenance and support availability apply within the scope and hours set out in the offer; they do not imply constant availability.

08 / SEO, AI visibility and realistic expectations

We commit to carrying out the agreed work and showing what was done. We do not guarantee Google rankings, appearance in ChatGPT or Gemini, rich results, the number of enquiries, revenue or occupancy.

SEO and AI visibility take time. Results depend on the availability and quality of content, competition, user behaviour and platform decisions. Even a technically sound website has no guaranteed indexing or recommendation.

We monitor available analytics, visits, agreed actions and enquiry patterns. A single check of AI answers is not a complete picture of visibility: answers may depend on the question, location, time and other circumstances. Recommendations from market research are not a guarantee of business success either.