Subscription terms

1. Who the offer is for and how we agree terms

The packages are intended for sole proprietors, companies and other business clients ordering a website for their business activity. The service provider is DU-TIPS, a sole proprietorship owned by Lucia Petrina, trading under the NADIGRA brand. Full business and contact details are given at the bottom of this page.

Sending an enquiry or choosing a package on the website does not create any obligation to pay. Before work begins we send a written offer setting out the scope, final amounts, tax treatment, timeframe, platform and these terms. The contract is formed when the offer is accepted in writing.

An individual offer may vary these terms only if the variation is clearly stated and accepted. Each project is governed by the version of the terms attached to the accepted offer. Mandatory statutory rights are not excluded by these terms. An order placed outside a business activity requires a separate offer that addresses the applicable consumer rights.

2. Price, start and monthly billing

Prices are shown in euros next to each package. DU-TIPS is not registered for VAT, so no VAT is charged and the monthly prices shown are final. If the tax status changes, this will be stated clearly in the offer and on the invoice.

There is no upfront payment for building a package website unless an individual offer expressly states a one-off fee (for example for a special domain or additional setup); in that case its amount and due date are stated in the offer before acceptance. The monthly fee starts on the launch date approved in advance by the client in writing. The minimum contract period is 12 months from that date.

The monthly fee is paid in advance for the next monthly period and is due eight days from the invoice date. Additional work and third-party licences not listed in the package or offer are not included in the monthly fee.

The agreed price stays the same for the first 12 months. After that, any price change is announced at least 60 days in advance. If you do not wish to accept it, you can cancel with 30 days' notice and end the cooperation before the new price takes effect.

Commissions that form part of a package (for example WELO Driver for rides booked through the app from 1 January 2027, or the portal commission on accommodation bookings) are separate from the monthly fee and are stated on the package page.

3. Content, languages and revisions

The scope of the website (pages, features and languages) is defined by the selected package and confirmed in the offer. Packages include up to three language versions; more languages are agreed separately.

We also set up to two legal pages from texts supplied by the client, such as a privacy policy and terms of business. Drafting legal documents for the client's business is not included.

We prepare the website texts from accurate information you provide. You supply photos and a logo together with the necessary rights of use. Photography, a new visual identity and paid stock photos are agreed separately.

A revision round means one consolidated list of changes to the proposed design and content within the agreed scope. A new concept, new features or additional pages after the scope has been approved are not a revision round. Before any additional work we send an offer for you to accept.

4. Build time and launch approval

We build a monthly package website within 10 days of receiving the required information, photos and access. If a particular project needs a different timeframe, it is stated in the offer. Delays in materials or feedback move the agreed schedule; we inform the client of the new date.

Before launch you receive a preview to check the content and features. We launch after written approval. Silence is not treated as approval of the launch and does not start monthly billing.

If you withdraw before launch, no monthly fee is charged. If a one-off fee was agreed in the offer and paid, we charge for the demonstrably completed part of the preparation and build, up to the amount of that fee, plus previously approved non-refundable third-party costs. Any unused part of the payment is refunded within 14 days of the agreed final statement. This clause does not limit your rights if we fail to perform the contract.

5. Maintenance, changes and support

While the subscription runs, hosting, HTTPS, availability monitoring and technical maintenance of the agreed features are included. Minor changes to existing texts, prices and photos are included; blog posts, SEO work and other services only where they are listed in the selected package.

The scope of monthly changes included in the package is stated in the offer. Before larger work we agree what to postpone or send an additional offer; additional work is never charged without approval.

Fixing an error in our implementation of an agreed feature does not use up the allowance for content changes. A redesign, new features, an online shop and special integrations are separate projects unless they are expressly included in the package (for example the reservation system in the restaurant package).

Support is provided on working days, Monday to Friday, from 9:00 to 17:00 Croatian time, excluding public holidays. We reply to requests within two working days and confirm the resolution time according to the scope. This is not a guarantee that every issue will be resolved within two days, nor 24-hour support.

We keep available copies of the content and versions of the implementation and check that changes can be rolled back before larger updates. The frequency and scope of backups and recovery are confirmed in the offer according to the platform. We do not promise uninterrupted availability or the recovery of every external system.

6. Duration and cancellation

The initial minimum period is 12 months from the approved launch. After that, the subscription continues indefinitely with monthly billing and no new annual commitment.

Send your cancellation by email to info@nadigra.com with the client name, domain and request to end the service. We will confirm receipt, the end date and the final statement. Cancellation takes effect from receipt of the notice, not from the date of our confirmation.

The notice period is 30 days. The service ends on the later of these two dates: the end of the initial 12 months, or 30 days after we receive the notice. You may send notice earlier so that the cooperation ends immediately after the initial period.

If you cancel before the end of the 12 months, the remaining monthly fees for that period continue to fall due on the normal schedule and the service remains available. There is no separate cancellation penalty and no automatic charge for all remaining months at once.

After the initial 12 months, the last incomplete billing period is charged pro rata to the days of use. Any overpayment is refunded within 14 days of the final statement.

This section covers ordinary cancellation. Statutory rights to terminate for non-performance or material breach are preserved; in that case the obligation to pay the remaining months under ordinary cancellation does not automatically apply.

7. Domain, content and what happens after the end

The domain is registered in the client's name. Registration and renewal of a .com domain are included in the package while the subscription runs; other extensions (for example .hr, .ba or .me) are agreed separately at a price stated in advance. The domain is never withheld as a condition of cancellation, and access is not refused because the subscription ends.

Your original materials, business data and accounts you open yourself remain yours. Final texts we create, once the agreed obligations have been paid, come with a perpetual right of use for your business.

The subscription grants the right to use the agreed website implementation and hosting for the duration of the contract. It is not a payment towards ownership of the source code, design system or third-party licences. The website does not automatically become your property after 12 months.

Before the end, or no later than 30 days after it, you can request one handover of your available original materials and final texts in a common digital format at no extra charge. Form data is handed over to the authorised client in an available export format, with personal data protected.

Hosting and the right to use the implementation end on the confirmed end date. A buy-out, transfer of the implementation or migration to another platform is neither included nor automatically guaranteed. Technical feasibility, rights, price and required licences are checked and agreed separately before such work.

8. Additional services and third-party costs

Not included: domains other than .com, email mailboxes beyond the info@ business mailbox, paid third-party licences, professional translation, photography, advertising budgets and Google Ads campaign management (by agreement).

An online shop, online payments, special booking systems, user accounts, complex integrations and languages beyond the package are agreed separately unless listed in the selected package. We never activate an external tool with an additional cost without prior written approval.

Moving to a larger or smaller package is arranged through a written amendment to the offer stating the new scope, price and effective date. Changing package does not by itself start a new 12-month period unless expressly agreed.

9. Content, data and results

The client is responsible for the accuracy of business information, the lawfulness of their offer and the rights to materials supplied. Before launch, the client confirms the texts, prices, contact details and legal notices relating to their own business.

If we process website visitors' personal data on the client's behalf, the roles, processing, access, retention periods and infrastructure providers are set out in the offer and the required data processing agreement before processing begins. Analytics and advertising tools are only enabled by agreement and with the necessary consent settings.

SEO work covers the activities listed in the package or offer. We do not guarantee Google rankings, rich results, appearance in AI answers, traffic or the number of enquiries.

If infrastructure providers or other external systems have problems, we coordinate communication and resolution within our authority. This clause does not exclude our statutory liability for our own failures.

10. Late payment and complaints

If an invoice is unpaid, we first send a written reminder with an additional period of at least 15 days. Any suspension of the service and its date are announced before it happens. Suspension does not mean immediate deletion of content, a change of domain holder or a waiver of statutory rights.

You can send a written complaint to info@nadigra.com or to the postal address of the business. Include the client name, domain, a description of the problem and a reply address. We confirm receipt without delay and reply within 15 days.

We first try to resolve any dispute by direct agreement. Croatian law applies, subject to mandatory rules and statutory jurisdiction.